JOB TITLE: Application Engineering Supervisor/Manager Work location: Shenzhen or Shanghai(Shanghai address:上海市金山区金山区秋实路688号A6三楼)DEPARTMENT: Application Engineering REPORTS TO: Operation Manager POSITION SUMMARY: This position is responsible for the supervision of the Applications Engineering group and lab. This person coordinates projects, coverage and work flow within the department. He/she is also responsible for overseeing the testing and evaluation as necessary for generating data required by marketing or commercial development or as needed for R&D, marketing, customers or prospects. PRIMARY RESPONSIBILITIES: - Supervises the applications engineering department personnel and activities. - Conducts performance reviews for applications engineers and specialists. - Manages work flow within the department. - Ensures adequate coverage of telephone and laboratory during all working hours. - Assigns field sales support responsibilities to applications specialists and engineers. - Assigns telephone coverage responsibilities to applications specialists and engineers, as needed. - Distributes market program support responsibilities to applications specialists and engineers. - Ensures product certifications are sought and maintained. - Ensures customers are given timely and effective responses by telephone, email and/or lab reports. - Develops appropriate testing capability to meet R&D, sales and marketing requirements. - Documents storage and database development and maintenance to assure ease of information capture and retrieval. - Manages the provisions of required data and information for product data sheets, technical newsletter and technical reports to the field. - Actively participates in the customer issue resolution program within the company. - Coaches and mentors applications specialists, engineers and laboratory technicians. - Assists VP Technical Service in executing department goals. - Coordinates with Customer Service, sales, and operations to assure the highest level of customer care. - Incorporates latest technology approaches into all customer facing reports relating to the Dymax Edge (videos, suggested approaches for manual, semi-automatic, and fully automated assembly equipment for dispensing and curing) - Acts as Training Coordinator for new employees, distributors, others as needed for Dymax overall and technical training. - Ensures each Application Engineer is first line of contact with Sales Territory Manager for all adhesive, coating, oligomer, and equipment related technical needs. - Ensures that new adhesives, oligomers, coatings, and equipment all are tested to applicable industry standards for appropriate markets. - Up to 25% travel to customers for sales support, global travel at times for any global AE meetings. EDUCATION/EXPERIENCE/SKILLS: - B/S degree or above - 3+ years of workflow management for a technical group - 5+ years’ experience performance managing a technical group - Experience with adhesives and coatings preferred