JOB TITLE: Application Engineering Supervisor/ManagerWork location: Shanghai or Shenzhen (Shenzhen address: 深圳市福田区车公庙泰然六路苍松大厦南座617)DEPARTMENT: Application EngineeringREPORTS TO: Operation Manager POSITION SUMMARY: This position is responsible for the supervision of the Applications Engineering group and lab. This person coordinates projects, coverage and work flow within the department. He/she is also responsible for overseeing the testing and evaluation as necessary for generating data required by marketing or commercial development or as needed for R&D, marketing, customers or prospects.PRIMARY RESPONSIBILITIES: - Supervises the applications engineering department personnel and activities.- Conducts performance reviews for applications engineers and specialists.- Manages work flow within the department.- Ensures adequate coverage of telephone and laboratory during all working hours.- Assigns field sales support responsibilities to applications specialists and engineers.- Assigns telephone coverage responsibilities to applications specialists and engineers, as needed.- Distributes market program support responsibilities to applications specialists and engineers.- Ensures product certifications are sought and maintained.- Ensures customers are given timely and effective responses by telephone, email and/or lab reports.- Develops appropriate testing capability to meet R&D, sales and marketing requirements. - Documents storage and database development and maintenance to assure ease of information capture and retrieval. - Manages the provisions of required data and information for product data sheets, technical newsletter and technical reports to the field. - Actively participates in the customer issue resolution program within the company.- Coaches and mentors applications specialists, engineers and laboratory technicians.- Assists VP Technical Service in executing department goals.- Coordinates with Customer Service, sales, and operations to assure the highest level of customer care.- Incorporates latest technology approaches into all customer facing reports relating to the Dymax Edge (videos, suggested approaches for manual, semi-automatic, and fully automated assembly equipment for dispensing and curing)- Acts as Training Coordinator for new employees, distributors, others as needed for Dymax overall and technical training. - Ensures each Application Engineer is first line of contact with Sales Territory Manager for all adhesive, coating, oligomer, and equipment related technical needs. - Ensures that new adhesives, oligomers, coatings, and equipment all are tested to applicable industry standards for appropriate markets.- Up to 25% travel to customers for sales support, global travel at times for any global AE meetings.EDUCATION/EXPERIENCE/SKILLS:- B/S degree or above- 3+ years of workflow management for a technical group- 5+ years’ experience performance managing a technical group- Experience with adhesives and coatings preferred